We embrace privacy in everything we do. We know that if someone doesn’t trust a tool, they won’t use it. We’re passionate about creating better privacy aware products meaningful data controls, choices, and notices to cultivate open collaboration and deeper teamwork.

What information we collect about you?

Sellklever will collect information about you, when you input into the services or provide it directly to us.

Account and profile information- We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information andbilling information, when you register for the Services. You also have the option of adding a display name, profile photo, job title, and other details to your profile information to be displayed in our Services.

Content you provide to us while using our services- Content includes any information about you that you may choose to include. Examples- Product information, surveys, feedbacks. If you use a server or data center version of the Services, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator. Server and data center administrators can disable our collection of this information from the Services via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.

Information you provide through our support channels: The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service.  Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment Information:  We collect payment and billing information when you register for certain paid Services. Example- name, billing address, payment card details.

Cookies and Other Tracking Technologies: Sellklever and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

Information we receive from other sources

We receive information about you from other Service users, from third-party services, from our related companies, social media platforms, public databases, and from our business and channel partners. We may combine this information with information we collect through other means described above. This helps us to update and improve our records, identify new customers, create more personalized advertising and suggest services that may be of interest to you.

Services you link to your account: We receive information about you when you or your administrator integrate third-party apps. Example- if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. You or your administrator may also integrate our Services with other services you use, such as to allow you to access, store, share and edit certain content from a third-party through our Services

Third Party Providers: We may receive information about you from third party providers of business information and publicly available sources (like social media platforms), including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles, for the purposes of targeted advertising of products that may interest you, delivering personalized communications, event promotion, and profiling.

How we use information we collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

To provide the services and personalize your experience-We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing the activities of your team to provide search results, activity feeds, notifications, connections and recommendations that are most relevant for you and your team.

For research and development-We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful.  We use information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features and technologies that benefit our users and the public. For example, to improve the @mention feature, we automatically analyze recent interactions among users and how often they @mention one another to surface the most relevant connections for users. We automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that auto-populate when you use the search feature. In some cases, we apply these learnings across our Services to improve and develop similar features, to better integrate the Services you use, or to provide you with insights based on how others use our Services. We also test and analyze certain new features with some users before rolling the feature out to all users.

To communicate with you about services- We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.  We send you email notifications when you or others interact with you on the Services.

To provide customer support- We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us express permission to do so, we share information with a third-party expert for the purpose of responding to support-related requests.

To market, promote and drive engagement with the services-We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Sellklever ads on other companies’ websites and applications.

For safety and security – We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.

How we share information we collect

We make collaboration tools, and we want them to work well for you.  This means sharing information through the Services and with certain third parties.  We share information we collect about you in the ways discussed below, including in connection with possible business transfers. We are not in the business of selling information about you to advertisers or other third parties.

Service Providers: We work with third-party service providers to provide virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you.  If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.

Sellklever partners-We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations.  We may also share information with these third parties where you have agreed to that sharing.

Third Party Apps: You, your administrator or other Service users may choose to add new functionality or change the behavior of the Services by installing third party apps within the Services.  Doing so may give third-party apps access to your account and information about you like your name and email address, and any content you choose to use in connection with those apps.  If you are an administrator, or a technical or billing contact listed on an account, we share your details with the third-party app provider upon installation. Third-party app policies and procedures are not controlled by us, and this privacy policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third parties, please uninstall the app.

Links to Third Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.

Third Party Services: We may offer you the ability to interact with or share information with third parties through the Services. For example, we may offer users the ability to log in to the Services via a third-party service like Google, access embedded maps through Google Maps or interact with social media networks via links on the Services.

Business Transfers: We may share or transfer information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.

Security

 

 We strive hard to build security into all aspects of our day-to-day operational processes. We want security to be an inherent part of how we do things.

Data location

Sellklever products and data hosted industry leader AWS, our cloud infrastructure is designed for dependability and optimal performance, with redundancy and failover options around the world.Compliance certification with SOC 2, SOC 3 and ISO 9001 / ISO 27001.

Elastic Scale

Our cloud products are built to quickly respond to increased customer data and user load. This provides consistent and predictable performance that scales with your business and customers’ needs.

 Building security into our network architecture

Sellklever practices a layered approach to security for our networks. We implement controls at each layer of our cloud environments, dividing our infrastructure by zones and services.  We have zone restrictions in place that include limiting office/staff, customer data, CI/CD and DMZ network traffic. We also have environment separation to limit connectivity between production and non-production environments, and production data is not replicated outside of production environments.

Services must be explicitly authorized to communicate with other services through an authentication allowlist. We control access to our sensitive networks through the use of virtual private cloud (VPC) routing, firewall rules, and software defined networking, with all connections into those networks encryption using 256-bit or better keys and TLS 1.0 or above. Users with modern browsers will use TLS1.2 or 1.3.

Securing access to our networks

 Access to these resources is available to an authenticated corporate user only if they are accessing our network from a trusted corporate device (devices that Sellklever owns and manages). We restrict access at a network level to a list of known devices. Only trusted devices are able to access their network.

How often is data backed up?

Amazon RDS snapshots are retained for 30 days with support for point-in time recovery and are encrypted using AES-256 encryption. Backup data is not stored offsite but is replicated to multiple data centers within a particular AWS region. We also perform quarterly testing of our backups.

Your data and third parties

Sellklever won’t share your information absent proper process.Whenever we share your data with Sellklever service providers, we remain accountable to you for how it’s used. We require all service providers to undergo a thorough cross-functional diligence process by subject matter expertsto ensure our customers’ personal data receives adequate protection. This process includes a review of the data Sellklever plans to share with the service provider and the associated level of risk, the supplier’s security policies, measures, and third-party audits, and whether the supplier has a mature privacy program that respects the rights of data subjects.

Data retention period

If payment fails for your Sellklever product subscription, you will be unsubscribed from all products 15 days after the payment due date, at which point users will no longer be able to access the product.

After you have been unsubscribed, the length of your product’s data retention period will depend on its license or plan. For products with: Free plans – data is retained for 30 days Enterprise plan– data is retained for 60 days.

At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

Changes to this Privacy Policy

 We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@sellklever.com

By visiting this page on our website: https://sellklever.com/